Deposit & Cancellation Policies
We realize and appreciate the risks that our guests assume by traveling, and we recommend trip insurance as a way to protect your travel investment. Unlike a hotel or large resort, our small capacity means cancellations impact our business and staff significantly. Despite keeping a waitlist, we have found that last-minute cancellations typically are difficult to rebook. Our cancellation policy ensures the sustainability of our business, so we can be here in years to come for you to enjoy!
- Your deposit will be refunded less a 4% cancellation fee if cancellation is made more than 90 days prior to arrival.
- Between 90 and 60 days prior to arrival you may chose to roll your deposit to a stay in the following 12 month window.
- Within 60 days of arrival we regret that no refund is possible, regardless of the reason for the cancellation. This includes illness, quarantine, or local or state restrictions on travel from your home destination for the dates of your planned stay. However, you are welcome to send another party of the same size in your place.
- With weather and air travel creating travel delays from time to time, if your arrival is delayed we will work with you to adjust your stay to make up for the lost time at the ranch.
Please also note that in our mountainous setting, forest fires or low snow years are a possibility. And following 2020, we are keenly aware that state and local health mandates can result in closure of the ranch.
- In the event that a natural disaster or mandated restrictions leaves the ranch closed during your scheduled stay we ask that you consider rolling your deposit to a stay in the following 12 month period. However your deposit will be refunded if requested.
- This same policy applies to a situation where the health guidelines limit us to in-room only dining and you don’t want to experience the ranch with those circumstances.
- If the ranch is able to be open during unique circumstances we will do everything in our power to give you an amazing vacation experience. If you are unsatisfied with your experience we will come up with a mutually agreeable solution.
We highly recommend that you purchase trip insurance and understand the coverage. We can help you purchase trip insurance via Red Sky Insurance when you book your stay for 6.95% of the deposit amount.