Vista Verde Well-Being Efforts

Creating a retreat at Vista Verde Ranch

There has been never been a season in our time at Vista Verde that we are more inspired to provide our guests a retreat from their worries and a place to relax, reconnect, and enjoy this peaceful place.  Since the beginning of the pandemic we have balanced local guidelines along with respecting the various perspectives of our guests and staff.  While our policies may not work for every person, we strive to be upfront and transparent about the policies and implementation.  Please review this information to better understand what you can expect as you join us at the ranch.  Understandably, restrictions will be adjusted as county and state guidelines change.

Property Information

• The public facilities are sanitized twice daily.
• Hand sanitizer stations are located throughout the property.
• Our turnover cleaning protocols have been enhanced to better sanitize accommodations in between guests.
• Guides will carry either hand sanitizing wipes or gel on guided trips.
• The health of our staff is being monitored. Any team member that show symptoms of COVID-19 will be isolated.
• Any guests who show symptoms of COVID-19 we will be asked to isolate in their accommodation, and meals will be delivered.
• We have adjusted our cancellation policy to recognize this new frontier we’re all living in.  Please visit it here.

Dining

• Our local health department has approved self-service buffets, so we have incorporated this style of service back into some of our meals.
  • We ask our guests to wash their hands prior to meals and will have hand sanitizer available by the self-service areas.
• Guests will be asked upon arrival to share their comfort level regarding dining with others.
  • For parties who prefer to sit alone at meals, we will place a reserved sign at a table with their name on it at each meal. Please respect the desire of these families to dine privately.
  • For parties who choose to dine with others, tables will be open and available.
  • Staff members will have the opportunity to join you at several meals throughout the week. Our staff are aware that a reserved sign indicates guest who prefer to dine with just their party

Activities

• A hiking, mountain biking, and fishing trip (back country skiing and snowshoeing in the winter) option will always exist to depart right from the ranch. For guests choosing to go off-ranch in a vehicle for these activities they will potentially be in a vehicle with other guests.
• The beauty of most of our activities is that they are typically outdoors and naturally socially distanced!  So get out and enjoy the fresh air and space.

Arrivals and Departures

• We will ask guests to complete as much arrival information prior to arrival so the check-in process is as short as possible. Please help us by filling out forms as requested ahead of time.
• Guests will receive their final bill via email prior to departure, so it will not be necessary to visit the Front Desk to complete your check-out.
• High touch areas of guest vehicles will be sanitized if Ranch Hands are assisting in loading the vehicle prior to departure.
• Parties may be combined for shuttles to and from the Hayden airport as well as trips to Steamboat Springs.

Children Programs

• For the evenings when adults enjoy a formal dinner and children join the Dine ‘n Dash meal, families who opt out of their children joining the Dine ‘n Dash dinners may choose to dine together for Formal dinner. If the children are willing to sit through the longer meal and order off the menu, we will set a family table for the Formal dinner.  If children are not interested in that option, we can prepare a table for the family at the Dine ‘n Dash dinner.  Notice of choosing one of these options is needed that morning so our chefs can prepare.

Evening Programs

• Evening programs will be offered as we have in the past with options like a barn dance or musical entertainment for those who would like to participate.
• Summer: Additional campfire rings will be added so parties may reserve a ring for an evening of s’mores and family campfire time.

Housekeeping

We want to provide you the highest level of service and attention, but we understand if you prefer to limit contact with staff entering your room.  To accommodate personal preferences, we are offering options for Housekeeping services:

• Classic Service: The classic VVR standard, for those guests who prefer daily make-up, evening turndown, and mid-week sheet change service.  You may opt out of evening turndown service.
• Limited Service: Our housekeeping team will access your accommodation every few days to provide make up service and restock your snack bar area. Sheet change will be available upon request.
• Daily Drop Service: We understand some of you may not want to share your space with others once you arrive, so we will stock your room appropriately for the entire stay. You can request delivery or pick up of items needed at the front desk and housekeepers will complete the transaction at your front door.