Vista Verde Retreat 2020-21

Creating a retreat at Vista Verde Ranch

There has been never been a season in our time at Vista Verde that we are more inspired to provide our guests a retreat from their worries and a place to relax, reconnect, and enjoy this peaceful place.  We want to assure you that our number one priority is the health and safety of our guests and staff.  Please review this information to better understand what you can expect as you join us at the ranch this summer and the coming winter.  Understandably, restrictions will be adjusted as county and state guidelines change.

Property Information

• The frequency of cleaning the facilities used by all has been increased to three times a day and the level of sanitation has been enhanced as well.
• Hand sanitizer stations are located throughout the property.
• The guest count will be limited in order to allow for more social distancing in public spaces and during activities while allowing our staff to spend more time cleaning and sanitizing.
• Our turnover cleaning protocols have been enhanced to better sanitize accommodations in between guests. Decorative bedding and pillows have been removed.
• Guides will carry either hand sanitizing wipes or gel on guided trips.
• We ask that guests wear masks when inside public areas. Masks may be removed when seated at the table for meals.
• Transportation for arrivals and departures will be assigned one party per vehicle. Guests and the driver will be asked to wear masks while in the vehicle.  Please note that this policy may change as restriction levels lighten to multiple households in one shuttle.
• The health of our staff is being carefully monitored. Any team member that show symptoms of COVID-19 will be isolated.
• Any guests who show symptoms of COVID-19 we will be asked to isolate in their accommodation, and meals will be delivered.

Dining

• To ensure the comfort and safety of all our guests tables have been spread out from the dining room into the Great Room to allow for more social distancing during meals.
• Guests will be asked upon arrival to share their comfort level regarding dining with others.
  • For parties who prefer to sit alone at meals, we will place a reserved sign at a table with their name on it at each meal. Please respect the desire of these families to dine privately.
  • For parties who choose to dine with others, tables will be open and available.
  • A few staff members will have the opportunity to join you at several meals throughout the week. Our staff are aware that a reserved sign indicates guest who prefer to dine with just their party.
  • Tables are limited to 6 or less guests and larger tables are not an option at this time.
  • Children must be accompanied by a guardian at meals.
  • If our county is operating within level “Red” no indoor dining is allowed.  If outdoor dining is restricted due to weather we will deliver meals to guest accommodations.

• Staff will dine separately from guests to allow for social distancing during mealtimes. Our staff dining area has been expanded so the staff are able to spread out during mealtimes.

Activities

• Programs will be limited to the CDC, State and local government guidelines. This includes wine tasting, cooking class, photography workshop, and yoga.
• A hiking, mountain biking, and fishing trip (back country skiing and snowshoeing in the winter) option will always exist to depart right from the ranch. For guests choosing to go off-ranch in a vehicle for these activities they will potentially be in a vehicle with other guests, and all will be required to wear a face mask.
• Social distancing will be practiced with all guided activities as best possible and not at the expense of safety for either the guide or guests. Masks will be required when participants are within 6 feet of each other or requested by either the guide or guest.

Arrivals and Departures

• We will ask guests to complete as much arrival information prior to arrival so the check-in process is as short as possible. Please help us by filling out forms as requested ahead of time.
• Guests will receive their final bill via email prior to departure, so it will not be necessary to visit the Front Desk to complete your check-out.
• High touch areas of guest vehicles will be sanitized if Ranch Hands are assisting in loading the vehicle prior to departure.

Children Programs

• Our youth programs will be offered with best efforts to maintain social distancing between the children as well as the staff.
• For the Dine ‘n Dash dinners modifications will be made to manage social distancing during the mealtime.
• Families who choose to dine together for Formal dinner evenings will be accommodated. If the children are willing to sit through the longer meal and order off the menu, we will set a family table for the Formal dinner.  If children are not interested in that option, we can prepare a table for the family at the Dine ‘n Dash dinner.  Notice of choosing one of these options is needed that morning so our chefs can prepare.

Evening Programs

• Evening programs have been changed from our standard programs to ones that allow for smaller groups and more social distancing.
• Summer: Additional campfire rings will be added so parties may reserve a ring for an evening of s’mores and family campfire time.

Housekeeping

We want to provide you the highest level of service and attention, but we understand if you prefer to limit contact with staff entering your room.  To accommodate personal preferences, we are offering options for Housekeeping services:

• Housekeeping Daily Service: The classic VVR standard, for those guests who prefer daily make-up, evening turndown, and mid-week sheet change service.
• Housekeeping Limited Service: Our housekeeping team will access your accommodation once daily to provide make up service and restock your snack bar area. Sheet change will be available upon request.
• Housekeeping Daily Drop Service: We understand some of you may not want to share your space with others once you arrive, so we will stock your room appropriately for the entire stay. You can request delivery or pick up of items needed at the front desk and housekeepers will complete the transaction at your front door.

Cancellation Policy

• For the Summer of 2020 and Winter of 2020-21 the normal 90 day cancellation window has been shortened to 30 days in order to give guests more flexibility and comfort in booking a stay at the ranch.  The adjusted cancellation policy is as follows:
• A 50% deposit is required to secure most reservations.  In the event of a cancellation more than 30 days prior to arrival, your deposit will be returned less a $100/person cancellation fee.  Alternatively if you chose to roll your deposit to the following year, the cancellation fee will be waived.  Less than 30 days prior to arrival, your deposit will be returned less a $100/person cancellation fee if we are able to re-book your space.